How do I pay?

Payment by any major credit cards and eCheck (from a checking account) are accepted.

What is the difference between Bundle and À La Carte?

Bundles are subscription purchases that bundle together all of our services (Virtual Workstation + Render + Storage), giving you everything you need to get started. Bundled services are discounted from à la carte so you save money. Bundles renew monthly, making it easy to continue working without having to keep buying new services.

You have a set amount of storage that continues month-to-month and are given an amount of Render Credits and Virtual Workstation hours to use each month. Whatever you don't use of the Render Credits and Virtual Workstation hours, does not rollover to the next month.

À La Carte gives you the ability to choose which services, as well as how much of each service you'd like to purchase. Services purchased à la carte do not expire, so you may use them whenever.

How do I cancel or change my Bundle?

We are working on creating the Accounts Management section of the website but in the meantime, you may contact Artist Care for assistance at ArtistCare@stratuscore.com

What is a core hour?

Simply put, it is one processor core running for one hour. For example, if you have a dual quad-core workstation (8 cores) running for 1 hour, that would be 8 core hours. Ten 8-core servers running for 1 hour = 80 core hours.

How many core hours do I need for my job?

The best way to get an estimate is to run a few sample frames with our FREE Test Render feature and multiply that average time by your total number of frames.

Which software or plugins is Render Rocket compatible with?

We are compatible with nearly 200 software and plugins. View full list

Credit Adjustments

We will make account credit adjustments should you encounter an issue with your rendering project that is a result of a problem on our end. Should you encounter any problems, be sure and open a support ticket by emailing support@stratuscore.com.

All requests for adjustments must be made within seven (7) days of the transaction date. Requests that are submitted after seven (7) days will not be considered for credit adjustment. If you have a question about your account or a concern on a recent project please contact your account manager directly or send email to sales@stratuscore.com.

Refund Policy

Refunds We do not offer partial refunds on any pre-paid rendering packages, nor can we refund any un-used credits within a pre-paid rendering package. We do not offer refunds for customer related issues or mistakes such as and not limited to:

• Incorrect settings
• Underestimating rendering time
• Not monitoring render job
• Missing textures
• Wrong frames, camera, layers selected
• Incorrect resolution

Please, monitor your running renders for output and accuracy. Alert our support team immediately should you have a technical issue or concern — don't wait.

What is a Virtual Workstation?

Virtual Workstation allows you to access Stratuscore’s graphic-intensive processing power in the cloud to use leading content creation tools — all you need is a computer with an 8Mbp/s internet connection. It is tied to our secure storage and cloud rendering giving you a seamless content creation experience.

Do I need to have a certain type of machine to use the Workstation?

As of now, you must have a computer (desktop or laptop), running Windows or Mac OS.

How do I add software to my Virtual Workstation?

You can add software once you are logged in on the Virtual Workstation page (which you can get to from your Dashboard). Some software requires that you add license or login credentials in order to use it in your Workstation.

Which software is currently available for use on the Workstation?

Gimp and Blender are included in your workstation for free but you have the option to add other software, so long as you provide log in credentials or license information.

Our current offerings include Maya 2016-2018 with many more to come.

How are Workstation hours kept track of?

The timer for Workstation hours begins counting down once your Workstation session key is downloaded, and ends once you've logged out of your Workstation session.

How will I be charged?

When you sign up for the StratusCore Membership Program, we automatically charge the credit card you provided $7 per month.

How do I change my payment method?

You can manage your account when logged in under account settings. This feature is currently being worked on, so for the time being, please contact Artist Care at ArtistCare@StratusCore.com

What happens if I cancel?

You can cancel your membership through your account at any time. At the end of your membership month, all bundles that were purchased will expire and all benefits of membership will be removed from your account.

Note: When cancelling, you must reduce your StratusCore usage to that of a non-member prior to your renewal date, or else your membership will renew. We do this so that you don't lose any of your projects or your items in storage, better to renew than to lose!